The following terms of use is an agreement between you, the customer ("Customer"), and PICALO, a French company governing the purchase, or attempted purchase, sale or receipt of any merchandise (collectively, "purchase" or "purchasing") through www.picalo.fr, including any subdomains, any embedded code or objects, and any web services (collectively, "Site").

The purchase, or attempted purchase, sale or receipt of any merchandise from the Site is governed by the Conditions of Sale. If you are under 18, you must let your parent or guardian know about this Terms of Use, the Conditions of Sale and PICALO's Privacy Policy before you register to use this Site or any of this Site's services and your parent or guardian must register on your behalf. Any purchases made by a minor will be null and void.

We may modify the Terns of Use from time to time and your continued use of this Site following such change shall signify your agreement to be bound by the modified Terms of Use.


To use some of the services or features made available to you on this Site, you will need to register and create an account. You may never use another user's account without permission. When creating your account, you must provide accurate and complete information. You must keep your account password secure and notify PICALO immediately of any breach of security or unauthorized use of your account. Although PICALO will not be liable for your losses caused by any unauthorized use of your account, you may be liable for PICALO's losses or others due to such unauthorized use.


Brand, pictures and models are defined as all copyright, trademark PICALO.


We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, or otherwise violated the Terms of Use, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.


The following conditions of sale ("Conditions of Sale") is an agreement between you, the customer ("Customer"), PICALO governing the purchase, or attempted purchase, sale or receipt of any merchandise (collectively, "purchase" or "purchasing") through PICALO.

We may modify these Conditions of Sale at any time, without notice. By your purchase, attempted purchase, sale or receipt of any merchandise from PICALO, you indicate your consent to these Conditions of Sale and hereby agree to be bound by these Conditions of Sale.


In order to purchase merchandise from PICALO, you must access and use the Site, which access to and use of is governed by the Terms of Use. You will also be required to submit information, which is governed by PICALO's Privacy Policy. These Conditions of Sale together with the Terms of Use and the Privacy Policy govern your use of the Site and services provided on the Site.


Purchases are available only to individuals who
(i) can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of New York and of the United States,
(ii) have been issued a valid credit card by a bank acceptable to PICALO and who have authorized Picalo to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase,
(iii) have a valid address to which merchandise can be delivered.

In order to make purchases through the Site, you will be required to register and provide personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

By ordering or attempting to order merchandise at the Site, you expressly authorize PICALO, or its payment processor, to perform a one-time per purchase credit check, and where necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions. If you are under 18, you must let your parent or guardian know about these Conditions of Sale and PICALO's Terms of Use and Privacy Policy and your parent or guardian must register on your behalf. Any purchases made by a minor will be null and void.


All merchandise is sold on a first come, first served basis and is subject to availability. While PICALO cannot guarantee the availability of any product or products available in stock, PICALO makes a good faith effort to only offer merchandise for sale that is in stock and available for dispatch from our distribution center. Final stock availability is assessed at time of shipping, not at time of purchase.

PICALO reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Items in your shopping cart are not reserved and may be purchased by other customers.


Prices shown on the site are in US Dollars and are exclusive of taxes.

All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.

Unless you cancel your order, acceptance of your order and completion of the contract between you and PICALO will occur when the goods you offered to purchase are placed in the custody and control of a common carrier ("dispatch"), at which time you will receive a second email acknowledging the details of your order and the details of the shipment information. The sale contract is therefore concluded in the State of New York, USA and the language of the contract is English.

We reserve the right to reject your order in the event that, for example, we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or you do not meet the eligibility criteria set out within this Conditions of Sale.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will notify you by the email of any rejection of, partial rejection of, or required change to your order.


Payment can be made by Visa, MasterCard, American Express and any other methods which may be clearly advertised on the site from time to time ("Payment Card"). We will not charge your Payment Card until the product is in stock. Payment will be debited and cleared from your account upon dispatch of your order by PICALO; All Payment Card holders are subject to validation checks and authorization by the card issuer.

A foreign transaction fee may be charged by your card issuer.

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we will notify you by email.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.

We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

You confirm that the Payment Card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.


PICALO insures each purchase during the time it is in transit until it is delivered to you. We require a signature for the delivery of any merchandise, including gifts, at which point responsibility for your purchased goods passes to the recipient.

PICALO ships all items as expeditiously as possible. In the event that items do not leave PICALO's warehouse within 30 days of the date PICALO accepts your order, PICALO shall provide to you by email the option of cancelling your order without penalty.


You can check the current status of your shipment by signing into your account and reviewing previous orders.


Any product returned within 30 days in brand new condition, in its original packaging with all tags attached ("New Condition") will be accepted for a refund at the purchase price, minus shipping costs.

To receive a refund, please contact PICALO at service-client@picalo.fr and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. You will be given an RMA number and a return address. Please ship to us at the return address the merchandise for which you received an RMA number and clearly indicate the RMA number on the outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense.

Upon receipt of your return merchandise, if your return merchandise is in New Condition, PICALO will issue you a full refund, minus shipping costs.

Gift returns are subject to the same rules as regular returns, with a refund of the purchase price amount being applied to the purchasing Payment Card.

PICALO does not refund promotional items and final sales items. Items bought on sale will be refunded at the sale purchase price. PICALO reserves the right to refuse to accept as returns seasonal items.


If you receive delivery of an item that is not the item, size or color you ordered, or other the order is otherwise defective, you may return the merchandise, in New Condition, within 30 days for a full refund including all shipping costs. If the defect is a manufacturer's defect, you have 90 days to return the item. If PICALO delivered to you the size you ordered, but this size turns out to be incorrect, you may return this for a refund of the purchase price, minus shipping costs. Follow the instructions to receive a refund above and indicate that there is a problem with your order when you contact PICALO.


We have made every effort to display as accurately products that appear on the Site. Nonetheless, due to lighting conditions, differences in monitor types and display settings, merchandise colors, materials and patterns may appear slightly different than they actually are. PICALO is not responsible for such visual differences.

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